Shuttlefare case study

Service Growth & HubSpot Implementation

Fast-Growing Shuttlefare.com improves Client Retention with Team CloudSource.

Shuttlefare.com was established in 2008 and has been serving to date as an online ride reservation platform for international travelers. It enables them to search, compare, and reserve their ride right from the airport to their destination. They used their active aggregated list of airport shuttle routes and private transportation specialists for the purpose and synched that real-time information on their platform.

Shuttlefare.com guaranteed their client’s maximum satisfaction by partnering up with some of the most reliable transporters like Super Shuttle, Execucar, GO Shuttle, Talixo, ICS Book a Limo, etc.

What were the challenges faced due to an increased Client base?

Shuttlefare.com, with a growing client base, required a compassionate customer support team to manage inbound queries and cater that volume dedicatedly on a daily basis. One of the key reasons that spurred the impulse was 40% of missed inbound calls that could be catered in the real-time.

Besides this, the sales lead at shuttlefare.com desperately wanted to build a robust sales pipeline for their affiliates in the transportation services. Hence, in order to attain a full grip of the information the company employed various different tools but in vain. As they were wasting too much time on redundant tasks instead of managing support, sales and marketing

Team CloudSource had the Perfect Solution to the Problem

Shuttlefare.com approached Team CloudSource in (2019) and described the problems they were facing mainly due to the negligence on the customer support side which could potentially damage the company in the longer run. Team CloudSource assisted the company in various functions such as hiring, training, and managing a team of support reps for their inbound customer support team. This was just the tip of the iceberg.

The next step was to implement HubSpot in the organization’s process to integrate its sales, marketing, and customer support, team.

How Team CloudSoure was able to reduce friction across the Marketing, Services and Sales Teams at Shuttlefare.com

Shuttlefare.com soon realized that the HubSpot implementation process was quick and effortless, and it really started to add value from the very beginning.

Shuttlefare.com started to use HubSpot to set up chatbots to have a stronger grip on common visitor queries on its online reservation portal. Hubspot chatbots saved the team’s time every day and allowed the customer support representatives to answer more phone calls and spend more time working on complex tasks.

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